Eclipse earns strong marks for design execution, crew skill, and communication on most jobs. Staff like Dylan and Shawn are frequently on-site and receptive to changes. However, some reviewers faced serious problems: one project went over budget with poor communication afterward, another involved unlicensed electrical work that required repair, and older reviews mention drainage failures and unmet commitments to fix mistakes.
Recent shift: One 2023 project involving budget overruns and poor follow-up communication marks a notable negative recent experience; more recent reviews (11-2 weeks ago) are again strongly positive with emphasis on communication and detail.
Most visits go smoothly with staff arriving on time and handling jobs from start to finish without surprises. Reviewers consistently mention named technicians like Chris, Christian, Jorge, and Ashleigh who explain work clearly, follow through on scheduling, and manage everything from pest control to door replacement with care for the home and family comfort.
Top Choice consistently delivers on fundamentals: knowledgeable crews show up ready to work, charge fair rates, and follow through on small details that build trust. Named technicians like Ford, Lisa, Jeremy, and Johnny earn customer loyalty by staying responsive and taking pride in results. The business excels at restoration projects and irrigation repairs. However, initial billing and scheduling processes create friction. Some customers hit surprise charges and automatic payment snares when onboarding; the company books appointments by day only, not time window, and early communication can be hit-or-miss. For repeat customers who navigate these quirks, service quality and staff responsiveness earn strong loyalty.
Seven five-star reviews spanning six years praise Ben for reliable, thoughtful work and responsive service. One recent one-star review alleges hostile phone treatment from someone identified as Ben. The split suggests either a long period of quality service followed by a communication breakdown, or a single interaction that soured an otherwise strong reputation.
Last updated 2026-07-08