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US Turf LLC

Updated 2026-07-08 · 2,223 reviewed · 200 listed · Scored from 131 Google reviews · How we rank ›

4.7(131) 79 composite score See reviews on Google ✓ Verified Publishes prices
Landscape Design & InstallationHardscaping, Patios & Retaining WallsTree Trimming & Removal
US Turf LLC
Services
Landscape Design & Installation, Hardscaping, Patios & Retaining Walls, Tree Trimming & Removal
Reviews
131

What recent reviews say

Reviewers consistently report beautiful, well-executed installations with responsive initial contact from owners Jaycob and Zac. The crew works hard and finishes jobs fast, often in a single day. However, multiple recent complaints reveal a broken pattern: warranty work is not honored, follow-up service is ghosted, and promised fixes never materialize despite months of follow-up requests and failed reschedule commitments.

Artificial grass installation is the core service, often paired with hardscaping like pavers and landscape features. Drainage, tree trimming, and maintenance work also appear. While installation quality appears solid on completion, the aftermarket experience is unreliable, particularly for owners with defects or ongoing service agreements. Strong upfront communication does not translate to follow-through on obligations.

Specific named staff members include Jaycob and Zac (owners), and Miguel and Jacob (crew). Prices start at $6.99 per square foot for artificial grass and putting green installations.

Recent shift: Sharp shift from positive (5-star) reviews 8 months to a year ago to negative 1-star complaints in recent weeks and months focusing on warranty service and follow-up failure. The most recent 1-star review (4 days ago) mirrors unresolved issues from earlier complaints (ghosting after payment, no-show warranty visits, six months without resolution).

Praised for
  • fast, professional installation
  • responsive owner communication upfront
  • beautiful finished results
  • flexible scheduling
  • strong crew execution
Watch-outs
  • no-show warranty service
  • poor follow-up on defects
  • gaps in project planning and communication
  • ghosting after payment
  • unfulfilled maintenance commitments
responsive-quotesskilled-crewpunctualattention-to-detailpoor-communicationshowed-up-lateupsold-unnecessary-work
Best for: homeowners seeking fast, affordable artificial grass or patio installation who complete their project in one visit.
Think twice if: you expect warranty service or ongoing maintenance; multiple recent reviews show broken follow-up on defect repair and seasonal maintenance promises.

Strengths

  • competitive pricing upfront
  • fast job completion
  • polished installation results
  • owners responsive at initial consultation

Worth knowing

  • Owner Jaycob provides initial consultation and responsive scheduling
  • Owner Zac oversees crew execution
  • Named crew member Miguel praised for teamwork
  • Artificial grass installed includes Orient 120 and branded options (Wave, Lush)
  • Warranty promised but not reliably honored according to recent complaints
  • Maintenance agreements offered (quarterly cleaning and weed treatment) but largely unfulfilled

What reviews say by service

Landscape Design & Installation
Fast initial consultation with owner; design options discussed upfront and accommodated within budget.
Hardscaping, Patios & Retaining Walls
Paver, limestone border, and river rock installations praised for visual quality; one reviewer reported unintended sprinkler coverage but quick resolution.
Tree Trimming & Removal
Tree trimming mentioned briefly; one reviewer used tree service alongside turf and noted damage from hot equipment, which was patched quickly.

How it compares

  • Rated 4.7 against a 4.72 average across the 148 landscape design & installation businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 80
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
0
3
1
2
3
1
6

Common questions

What does artificial grass installation cost?
Website lists $6.99 per square foot for standard artificial grass and specialty options (Wave, Lush).
Can you work around existing pool or fence projects?
Yes, reviewers report flexible scheduling to accommodate pool completion, fence work, and other delays.
What happens if there's a defect after installation?
The company advertises warranty coverage, but recent reviews show multiple cases where warranty repairs were promised but never completed, with owners ghosted after six months or longer.
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Last updated 2026-07-08