Reviewers consistently credit named designers-Sara Heitner, Ashleigh, and Colleen-with listening carefully and elevating initial ideas into finished spaces that exceed expectations. Crews show up on time, clean daily, and treat properties with respect throughout even complex multi-month builds.
Projects span front yards and patios to full hardscape overhauls, drought-tolerant replanting, irrigation repairs, and retaining walls. Darrin, Ashley, Cody Johnson, and Fico earned specific praise for expertise, problem-solving, and honest communication. Multiple clients return across several properties.
Strong work quality and genuine staff passion draw recommendations, but service reliability is inconsistent. One long-standing client saw marked improvement after an account manager change, though earlier accounts detail frustrating no-shows, broken communication, and unresolved damage claims stretching back years.
Results are wildly inconsistent. Five early reviews praise Robert and his team for design work and HOA partnerships, but the last three years show rising complaints about crew quality, cleanup, and unsafe driving. Reviewers report uneven mowing, debris in yards and neighborhoods, broken irrigation from weed-wacking, gates left open, and multiple road-rage incidents by employees. Management described as slow to respond to requests and unable to match competitors' pricing on project estimates.
Top Choice arrives on time and works fast, with crews tackling multiple tasks in parallel to keep jobs moving. Staff like Johnny and Mike build trust by solving problems honestly (one customer says Johnny saved thousands by diagnosing a fixable irrigation issue rather than pushing a full replacement), and the office stays responsive from quote through follow-up. Lawn mowing, aeration, top dressing, and irrigation work all draw consistent praise for even coverage and meticulous edge work. Reviewers note the crew texts ahead, cleans up debris, and runs efficient crews of three. Pricing tracks with other local services. The business claims 20+ years operating and covers South, Central, and North Austin plus Bee Cave and surrounding areas.
Last updated 2026-07-08