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Innovative Water Solutions LLC

Updated 2026-07-08 · 2,223 reviewed · 200 listed · Scored from 40 Google reviews · How we rank ›

4.3(40) 70 composite score See reviews on Google ✓ Verified
Irrigation & Sprinkler Systems
Innovative Water Solutions LLC
Service
Irrigation & Sprinkler Systems
Reviews
40

What recent reviews say

Reviewers consistently praise the crew's technical skill and the quality of installed drainage and rainwater systems when work completes successfully. However, a meaningful segment reports serious frustration: unresponsive follow-up on warranty work, multi-month gaps before crews show up, and installation mistakes that flooded homes or yards. The gap between the company's stated mission ("comprehensive and absolute solution" with "peace of mind") and the experience of several unhappy clients is stark.

Recent shift: A significant complaint (Review 2) from April-June 2026 mirrors older unresponsiveness complaints (Reviews 10, 13) from 2022-2023, suggesting communication and follow-up issues persist.

Praised for
  • knowledgeable staff and owner
  • quality drainage and rainwater systems
  • professional crew and workmanship
  • thorough problem-solving and design
Watch-outs
  • poor follow-up after install and on warranty issues
  • long delays between quote and scheduling
  • communication breakdowns and unresponsiveness
  • installation errors (wrong gutter placement, failed drainage sections)
skilled-crewknowledgeable-staffquality-plant-selectionreliable-scheduleshowed-up-latepoor-communicationdamaged-property
Best for: homeowners seeking rainwater harvesting or multi-component drainage solutions from a licensed engineer.
Think twice if: You need post-install support or warranty work; several reviews detail months of unanswered emails and calls on failed or incomplete drainage.

Strengths

  • licensed engineer and ASSE-certified rainwater installer on staff
  • handles multiple trades (gutters, drainage, electrical, site prep)
  • delivers complete systems without coordinating multiple contractors

Worth knowing

  • Owner Gabe responds within 24 hours to maintenance questions even after 9 years (Review 4)
  • Chris Maxwell-Gaines conducts inspections and design; Dennis handles quote walk-throughs
  • Crew chiefs include Daniel, with crew members named Steven, Ruben Sr., Ruben Jr., Luke, Corey, Cameron, Travis, Alberto
  • $17,000 drainage project incomplete, customer could not reach anyone for 7+ weeks of follow-up (Review 2)
  • $250 inspection fee for patio drainage; inspector did not use level, missed flooding risk (Review 14)

What reviews say by service

Irrigation & Sprinkler Systems
Rainwater harvesting and tank installation praised for quality and thorough understanding; drainage component praised for solving water management problems when completed correctly.
Irrigation & Sprinkler Systems
Poor communication and warranty service reported; unresponsiveness on failed or incomplete drainage sections left customers without remedy for months.

How it compares

  • Rated 4.3 against a 4.74 average across the 46 irrigation & sprinkler systems businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 64
Review volume 70
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
1
3
1
2
1
1
6

Common questions

How long does it typically take from quote to installation?
Variable. One review notes they got a quote quickly but waited months for scheduling. Another waited 4 months from deposit to get money back when the project never started. Once work begins, crews tend to be efficient.
Does IWS handle the full job or do I need other contractors?
Their website and reviews show they manage gutters, drainage pipes, electrical, site prep (tree clearing, cutting through artificial turf), and tank installation in-house, reducing the need to hire multiple companies.
What if something goes wrong after installation?
Response times vary widely. One customer with a 9-year-old system reported owner Gabe replied within 24 hours. However, multiple reviews report zero response to email and phone calls over periods of weeks to months when seeking warranty remediation on incomplete work.

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Last updated 2026-07-08