- How long does it typically take from quote to installation?
- Variable. One review notes they got a quote quickly but waited months for scheduling. Another waited 4 months from deposit to get money back when the project never started. Once work begins, crews tend to be efficient.
- Does IWS handle the full job or do I need other contractors?
- Their website and reviews show they manage gutters, drainage pipes, electrical, site prep (tree clearing, cutting through artificial turf), and tank installation in-house, reducing the need to hire multiple companies.
- What if something goes wrong after installation?
- Response times vary widely. One customer with a 9-year-old system reported owner Gabe replied within 24 hours. However, multiple reviews report zero response to email and phone calls over periods of weeks to months when seeking warranty remediation on incomplete work.